Developer Community Manager (Freelance)
Instrument is a remote-first digital product and brand experience agency with over 200 talented people across four teams, each focused on a core offering and dedicated to producing best-in-class work. Our shift to a fully remote model has amplified our ability to foster creativity, build strong relationships, and engage with clients in dynamic ways. This flexibility has not only strengthened our company culture but also enabled us to embrace diverse perspectives. We remain deeply committed to career advancement, personal support, and ensuring a healthy work-life balance for everyone we hire.
We're seeking a dedicated Community Manager to be the daily voice and presence of a Discord developer community. In this role, you'll maintain active engagement through consistent communication (~50 messages daily), provide timely support, and ensure smooth channel operations. Your primary focus will be routing technical questions, welcoming new members, moderating discussions, and cross-posting key announcements—all while maintaining a 24-hour response time standard.
The ideal candidate brings 2+ years of community management experience, strong written communication skills, and basic technical understanding of AR/VR/XR concepts. Experience with Discord moderation and developer communities is essential, while familiarity with tools like Lens Studio or Camera Kit is a plus. Success in this role means maintaining consistent engagement, efficient support routing, and high user satisfaction while dedicating 60% of time to active community engagement, 20% to technical support routing, and 20% to channel maintenance and announcements.
This freelance opportunity is from 12/2-1/31 at 40 hours/week (Instrument is closed 12/23-1/1)
What You'll Do
- Maintain a consistent daily presence in the community, engaging with approximately 50 messages per day.
- Respond to community queries within 24 hours.
- Welcome and guide new members to ensure a positive onboarding experience.
- Route technical questions to the appropriate channels for resolution.
- Monitor and moderate discussions to maintain a respectful and productive environment.
- Cross-post key announcements to keep members informed.
- Monitor existing channels to ensure proper organization and functionality.
- Implement basic spam defense measures to maintain channel integrity.
- Maintain channel organization and ensure messages are routed correctly.
- Update pinned resources as needed to keep information accessible and current.
- Maintain and update FAQs and other community resources.
- Document support trends to identify recurring issues and opportunities for improvement.
- Track engagement metrics to measure community activity and growth.
- Support basic community initiatives to enhance member engagement and satisfaction.
What You'll Bring
- 2+ years community management experience
- Strong written communication skills
- Basic technical understanding of AR/VR/XR concepts
- Experience with Discord moderation
- Ability to maintain consistent, on-brand voice
- Strong problem-solving and prioritization skills
- Experience managing online communities
- Experience with developer communities
- Familiarity with Snap Lens Studio or Camera Kit
- Understanding of AR development workflow
- Experience with discord bot management or configuration
- Background in technical support
Pay Range
- The expected pay range for this role is $65-84 per hour
- Our company has three regional pay bands that it adheres to depending on your location, we reference them as US 1, US 2, and US 3.
- US 3 is our base pay. Examples of cities in US 3 are Portland, Houston and Miami.
- US 2 pay is 7.5% higher than US 3 to meet the market rates. Examples of cities in US 2 are Los Angeles, Chicago and Seattle.
- US 1 pay is 15% higher than US 3 to meet market rates. Examples of cities in US 1 are Brooklyn and San Francisco.
- If you are curious which region you are in, please apply and get connected with our recruiting team!
What’s next?
Here’s what you can expect once you apply
- We'll review your application and reach out to discuss next steps
- You'll meet with a recruiter and we’ll get to know each other a little better.
- You'll have two remote interviews with key decision makers for the role you’re interested in
- You'll get extended an offer and start!